Do I need an appointment, or can I walk in?
Walk-ins are accepted during opening hours, 10:00 AM to 11:00 PM daily, but booking online at sspetc.com/book reserves a slot with a named veterinarian and avoids waiting. Bring your pet's previous vaccination card or medical records if you have them.
What is the PKR 500 booking fee for?
PKR 500 is a booking-confirmation fee paid by Easypaisa to 0325-8115457 (account title: Saad Bin Zain) to hold your slot. It is adjusted against your consultation charge at the visit. You can also choose Pay at Clinic when booking.
What vaccinations does a puppy or kitten need in Pakistan?
Puppies get a starter course of core vaccines (distemper, hepatitis, parvovirus, parainfluenza, with leptospirosis) given a few weeks apart, plus rabies once old enough. Kittens get a feline tricat course (panleukopenia, calicivirus, rhinotracheitis) plus rabies. Both then need an annual booster, and every dose is dated on the card you take home.
How does exporting a pet from Pakistan work, and what does it cost?
The sequence is: ISO 11784/11785 microchip first, then rabies vaccination after the chip, a rabies titer blood test if the destination requires one, a veterinary health certificate close to travel, and finally the government export permit and airline-approved crate. Timelines are set by the destination country — some need three to seven months of lead time. Costs vary by species, destination and whether a titer test is needed, so we quote each case after reviewing the destination rules; ask us on WhatsApp with your destination and travel date.
Do you treat birds, rabbits and other exotic pets?
Yes. Both veterinarians see avian and exotic patients — parrots and other cage birds, rabbits, and small mammals — for examinations, nutrition problems, wound care and species-appropriate medication. Call ahead so we can prepare the right handling setup for your pet.
What are your hours, and what should I do in an emergency?
The clinic is open every day from 10:00 AM to 11:00 PM, including weekends. In an emergency call 0325-8115457 (Dr. Hafiz Saad Bin Zain) or 0324-7352604 (Dr. Sarmad Munir) before you set off, so a vet is ready when you arrive at Plaza 32, Iqbal Block, Sector E, near Clock Tower, Bahria Town, Lahore.
Can I get advice without bringing my pet in?
Yes — phone and WhatsApp video consultations are available for clients in Lahore, elsewhere in Pakistan and overseas. They suit follow-ups, diet and behaviour questions, and deciding whether a problem needs an urgent in-clinic visit.
Which veterinarian will see my pet?
You can choose Dr. Hafiz Saad Bin Zain or Dr. Sarmad Munir when booking. Both hold a DVM from UVAS Lahore and are Registered Veterinary Medical Practitioners (RVMP, Islamabad, Pakistan), and both consult in English and Urdu.